Privacy Policy
LJ Global Concierge Ltd, respects your privacy and makes all efforts to ensure that your personal information is processed in line with GDPR (General Data Protection Regulation) requirements. The below Privacy Policy explains what personal information LJ Global Concierge Ltd, collects about you when you visit this website and how it is being used.
What information does LJ Global Concierge Ltd collect about you?
LJ Global Concierge Ltd, collects information about you when you fill in a contact form or contact us directly; the only information about you which is relevant to the business needs, in order to fulfil your request or to better tailor our communications.
The information we collect about you may include your name, address, email address, phone number, IP address and device information, location, travel preferences and special requests, passport details, loyalty membership details, your chosen internet browser and service provider, as well as any additional information you supply voluntarily.
We gather website usage data using cookies. More information on this is available on the Cookie Policy page.
How we use your data
LJ Global Concierge Ltd, may use and collect your personal information for the following purposes:
To deal with your request or enquiry;
To plan, coordinate and manage your travel and lifestyle services;
To carry out any obligations arising from any contracts entered into between you and LJ Global Concierge Ltd;
To provide ongoing customer support and after-sales service;
To send important service communications (e.g. booking confirmations)
To conduct market research in order to improve our products and services (we will always seek your prior consent for this);
To follow up on user experience we provide in order to improve our products and services;
To keep your records up-to-date.
We will never pass your information on to a third party for marketing purposes. Your information will only be shared with third party suppliers (e.g. airlines, hotels) when necessary to fulfil your travel requests and always with your consent.
How long will we store your data?
Where you submit your personal information, LJ Global Concierge Ltd will only keep it for as long as it is reasonably required for the purpose(s) for which it was submitted.
If you have purchased anything from us, we are legally required to keep your basic personal data (name, address and contact details) for six years.
What are your rights?
You have the right to request a copy of the information that we hold about you.
We aim to ensure that your personal information is up-to-date and accurate. You may ask us to update or remove information about you that you consider to be inaccurate.
If you are not satisfied with our response or think we are not processing your personal data in line with GDPR requirements, you have the right to complain to the Information Commissioner’s Office via https://ico.org.uk.
To exercise your rights, please email us at linda@ljglobalconcierge.com
Links to other websites
Our website may contain links to other external websites. Please be aware that once you leave our site, LJ Global Concierge does not accept responsibility for the privacy practices of other websites.
Changes to our privacy policy
From time to time, we may update our privacy policy to reflect new or updated privacy practices. A copy of the latest policy will be placed on our Privacy Policy webpage. You are encouraged to periodically review this page for any changes. The LJ Global Concierge Ltd Privacy Policy was last updated on 3rd October 2025.
How to contact us
If you have any questions about our privacy policy or personal data we hold about you, please do not hesitate to contact us:
Email: linda@ljglobalconcierge.com
Address: Kent, UK
Cookies
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