Terms and Conditions

Last Updated: 12th September 2025

These Terms and Conditions ("Terms") govern the use of services provided by LJ Global Concierge Ltd, a travel concierge service operated by LJ Global Concierge Ltd, registered in London, United Kingdom. By using our services, you agree to be bound by these Terms.

1. Services Provided
LJ Global Concierge Ltd, offers personalised travel concierge services including, but not limited to: itinerary planning, booking of accommodations, flights, tours, ground transportation, dining reservations, and custom experiences. We may assist with services provided by third-party vendors, but we are not the provider of those services.

2. Third-Party Bookings
When we book travel or services on your behalf with third-party providers (e.g., airlines, hotels, tour operators), your contract is directly with that provider. Their terms and conditions will apply, and you are responsible for reviewing them. We are not liable for any changes, cancellations, or issues that arise from third-party services.

3. Fees and Payment Terms
Our service fees are outlined in your personalised proposal or service agreement.

Payment Terms

  1. Payment Method
    All payments for services must be made via the secure payment link provided by LJ Global Concierge Ltd. The link will be sent to the client via email, WhatsApp, or other agreed communication channels.

  2. Due Date
    Payment is due within 48 hours of receipt of the link or prior to service commencement unless otherwise agreed in writing.

  3. Confirmation of Booking
    Bookings and services will only be confirmed upon receipt of full payment, unless alternative arrangements have been made in writing.

  4. Security
    All payment links are processed through secure, PCI-compliant platforms (e.g., Stripe, PayPal). LJ Concierge Ltd, does not store or have access to clients' full payment details.

  5. Non-Payment
    Failure to complete payment within the specified timeframe may result in cancellation of services without notice or liability.

  6. Refunds
    [Insert your refund policy — e.g., “All payments are non-refundable” or “Refunds are subject to our cancellation policy outlined herein.”]

  7. Security and Privacy

For your security and privacy, we will never ask for credit card details via email, what’s app etc. All transactions must be completed through the official payment link provided.

4. Cancellations and Refunds
All cancellations must be made in writing.

  • Our service fees are non-refundable once planning or booking has commenced.

  • Refunds for third-party bookings are subject to their cancellation policies.

  • Changes requested after bookings are confirmed may incur additional fees.

5. Client Responsibilities
Clients are responsible for:

  • Providing accurate personal, passport, and payment information

  • Securing necessary travel documents (visas, passports, vaccinations)

  • Adhering to deadlines for forms, payments, or confirmations

  • Acting respectfully with service providers and partners

6. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance, including trip cancellation, interruption, medical, and baggage coverage. LJ Global Concierge Ltd, is not responsible for losses or damages that are insurable.

7. Liability Disclaimer
To the fullest extent permitted by law, LJ Global Concierge Ltd, shall not be liable for:

  • Injuries, losses, or damages during travel

  • Changes, delays, or cancellations by third-party providers

  • Events beyond our control (weather, political unrest, strikes, etc.)
    Our total liability shall not exceed the fees paid directly to us for our services.

8. Force Majeure
We shall not be liable for failure to perform due to circumstances beyond our control, including but not limited to natural disasters, war, terrorism, civil disturbances, pandemics, or government restrictions.

9. Data Privacy
We collect and use personal information only for the purpose of planning and delivering your travel services. We respect your privacy and will not sell or share your information without your consent, except as necessary to complete your bookings.

10. Intellectual Property
All content we create for your itinerary (including PDF itineraries, designs, or materials) remains the intellectual property of LJ Global Concierge Ltd, and may not be reproduced, copied, or distributed without permission.

11. Governing Law and Jurisdiction
These Terms are governed by the laws of [Insert Governing State/Country]. Any disputes arising from the use of our services shall be resolved in the courts of [Insert Jurisdiction].

12. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

13. Acceptance of Terms
By using our services, submitting payment, or confirming your itinerary, you agree to these Terms and Conditions.